Frequently Asked Questions
Everything you need to know about shopping with CIBI Melbourne
What is the typical shipping time for orders within Australia?
Standard shipping within Australia usually takes 3-7 business days. We also offer express shipping options for faster delivery to your doorstep.
Do you offer international shipping for your home goods?
Yes, we ship our curated collection of Japanese-inspired home products globally. Shipping costs and delivery times are calculated at checkout based on your location.
What is your return policy for home and kitchenware?
We offer a 14-day return window for most items, provided they are in their original packaging and unused condition. Please note that certain items, like food products, are non-returnable.
Are your ceramic products dishwasher and microwave safe?
Most of our ceramics are dishwasher safe, but we recommend hand-washing artisanal pieces to preserve their finish. Specific care instructions are provided on each product page.
Can I pick up my order from the CIBI store in Collingwood?
Absolutely. Select the 'Click & Collect' option at checkout to pick up your order directly from our Melbourne store during regular business hours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and modern payment solutions like Afterpay for your convenience.