Returns & Exchanges
At CIBI Melbourne, we want you to be delighted with your purchase and offer returns or exchanges on most items within 14 days of receipt. Please ensure items are in their original, unused condition with all packaging intact to qualify for a refund.
Contact Our Team
Email our customer service team with your order number and the reason for your return to receive a Return Authorization number.
Pack Your Items
Securely pack the items in their original Japanese packaging and include a copy of your invoice or the Return Authorization note.
Ship to CIBI
Send your parcel to our Melbourne warehouse using a trackable shipping service; please note that return shipping costs are the responsibility of the customer.
Quality Check & Refund
Once we receive and inspect your items, we will process your refund or store credit within 5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing